Product Issues
Why not charging?
1. The phone does not have wireless charging function.
2. The QC3.0 car adapter is not used.
3. The data cable is not compatible.
4. The phone case is not a regular Magsafe phone case.
5. You can use a bare phone for testing at home.
Why can't the phone be attracted by magnets?
1. The phone case is not a regular Magsafe phone case.
2. The phone itself does not have the Magsafe function (bare phone).
Why is charging so slow?
1. Not using the QC3.0 car adapter.
2. The charging coil is not aligned.
3. The phone's related settings are not turned on.
Why does my phone heat up?
1. The temperature of wireless charging will be higher, which is normal.
2. The charging coil is not aligned.
3. The QC3.0 car adapter is not used.
4. It is not a regular Magsafe phone case.
5. The relevant settings of the phone are not turned on.
6. The phone is not compatible.
7. The car continues to spray hot air during charging.
Suitable mobile phone type?
1. iPhone 12/13/14/15/16 full range of mobile phones.
2. Use a regular Magsafe phone case.
Suitable car type?
1. The clips are only suitable for neat, vertical or horizontal fan blades, not for odd-shaped vents.
2. The Ballhead Mount is not suitable for uneven materials.
3. The Ballhead Mount needs to be installed for 24 hours before use.