Logistics Policy

How to define logistics responsibility?

1. Amazon Logistics is responsible for delivering the purchased product to the customer.
2. Amazon Logistics is responsible for sending the entire product after after-sales service.
3. The brand is responsible for the delivery of accessories after after-sales service.

Where to ship from?

1. New products are shipped from the local Amazon warehouse and arrive in 1-5 days.
2. Replacement products are shipped from the local Amazon warehouse and arrive in 3-5 days.
3. Replacement parts are shipped from China and arrive in 10-20 days.

What are the requirements for returns?

1. Amazon guarantees unconditional return and refund within 1 month.
2. Beser guarantees a 60-month warranty period and determines whether a return is required based on the documents provided.

How to check transportation information?

1. Amazon delivery is handled by Amazon Logistics. Any detailed shipping information can only be checked by Amazon. Please contact Amazon's official customer service.
2. Beser delivery is handled by the brand itself. The logistics information can be confirmed by contacting after-sales service.